Frequently Asked Questions (FAQs) for PG Fashion
1. What is PG Fashion?
PG Fashion is a premium fashion brand specializing in leather jackets and related leather products. We are committed to providing high-quality, stylish items at competitive prices.
2. How can I contact PG Fashion's customer service?
You can contact our customer service team through our website’s contact form or by using the provided contact information on our website.
3. What is your return policy?
Our return policy allows returns within 30 days of purchase for items in their original, unused condition. Custom-made or personalized items may be eligible for returns if defective or damaged.
3. What is your return policy?
Our return policy allows returns within 30 days of purchase for items in their original, unused condition. Custom-made or personalized items may be eligible for returns if defective or damaged.
4. How do I initiate a return?
To initiate a return, please contact our customer service team, who will provide you with a return authorization (RA) number and guide you through the process.
5. Do you offer exchanges?
Yes, we offer exchanges for items in their original condition. Contact our customer service team to initiate an exchange.
6. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Details are available on our website during the checkout process.
7. Can I track my order?
Yes, you can track your order by logging into your PG Fashion account and checking the order status. We also provide tracking information via email once your order ships.
8. How long will it take to receive my order?
Shipping times vary depending on your location and shipping method. We provide estimated delivery times during the checkout process. You can also contact our customer service for more specific information.
9. Are your products sustainable?
PG Fashion is committed to eco-friendly practices and sustainable sourcing of materials. We aim to minimize waste and reduce our environmental footprint in our production process.
10. Do you offer personalized or custom-made items?
Yes, we offer personalized and custom-made items for select products. Please check the product description for customization options.
11. Where can I find your size guide?
Our size guide can be found on our website, typically on the product page. It provides measurements and guidance to help you select the right size.
12. How do I care for my leather jacket?
Care instructions for your leather jacket are often included with your purchase. We recommend following these guidelines to maintain the quality and longevity of your item.
13. Do you have a physical store or showroom?
PG Fashion primarily operates online, allowing us to offer competitive prices. We have physical stores located in Sarajevo Bosnia and Herzegovina.
14. What sets PG Fashion apart from other leather fashion brands?
PG Fashion distinguishes itself with its commitment to premium quality, competitive pricing, and a strong focus on customer satisfaction. We prioritize both style and substance in our products.