PG Fashion Product Return Policy
1. Eligibility for Returns:
Items must be returned within 30 days from the date of purchase.
Returned items must be in their original, unused condition, with all tags, labels, and packaging intact.
Personalized or custom-made items may not be eligible for returns unless they are defective or damaged upon arrival.
To initiate a return, please contact our customer service team.
2. Contact Customer Service:
If you wish to return a product, please reach out to our customer service team through our website or using the provided contact information.
Include your order number, the item(s) you want to return, and the reason for the return.
3. Obtain a Return Authorization (RA) Number:
- Our customer service team will guide you through the return process and provide you with a unique return authorization (RA) number.
- This RA number is essential to efficiently process your return.
4. Secure Packaging:
Carefully pack the item(s) in the original packaging if available.
Include a copy of the packing slip or order confirmation along with the RA number clearly written on it.
5. Shipping Your Return:
You are responsible for the shipping costs associated with returning the product to PG Fashion, except in cases of defects or errors on our part.
We recommend using a trackable shipping method to ensure your return reaches us safely.
6. Inspection and Processing:
Once your return arrives at our facility, our quality control team will inspect the item(s) to ensure they meet our return eligibility criteria.
If the item(s) meet our criteria, we will promptly process the refund or exchange as per your request.
7. Refund or Exchange:
Refunds will be issued to the original payment method used for the purchase.
Exchanges will be processed without delay, and the replacement item will be shipped to you.
8. Return Status Updates:
You can check the status of your return by contacting our customer service team, who will provide updates as needed.
9. Defective or Damaged Items:
If you receive a defective or damaged product, please contact us immediately, and we will arrange for a replacement or refund.